Worst customer service EVER. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright.

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Worst Service Department. They treat seniors and women horribly. Don't use them. Try another

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My teenage son brought his car in because it was revving while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying that now the car doesn't start because the batter is cleaning and needs a new battery cable for $400. Ok... It's weird since the car never had issues starting, but he trusts them. After both items are completed, the tech calls and says the car issue isn't fixed at all, and actually, it's a transmission issue! Cost to fix: about $4000. This ...

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The absolute worst Service department I have ever seen. - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and no oversight -Jim has no business in any client facing role anywhere -Communication between Parts and Service is a joke -Communication between Service and Customers is nonexistent -Will not buy or lease another Hyundai from this location ever again -Do not buy or get service here, you'll regret it -Management aware and not interested in fixing

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I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance person had me fill out everything online and sign 80% of the documents. I live an hour from the dealership and Garland had a very nice lady deliver the car to my home and pick up the trade. I usually find the car buying process to be a pain in the ...... but Garland made it painless.

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Do not do any business with Mike!! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I need to fill out credit application in order for him to bring the car. I did the application as instructed, then received a call from a different guy Aaron, who I didn’t know at the time, ran my credit and asked what car I’m interested in because he knows nothing about it, and neither does the manager, because Mike ...

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Leased a 2023 Ioniq 5. Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon (Finance Manager). Both couldn't be more courteous and professional regarding the transaction. Will want to work both again.

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I had a great experience working with Mike Nam on purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how a dealer should operate. I've visited 3 other dealerships(Fontana, Russel Westbrook Anaheim, Glendale and had terrible experiences at all three with bait and switch tactics, and rude customer service. If it wasn't for Mike Nam and this dealer I was planning to purchase a different EV vehicle so glad I found this place. This is my 7th Hyundai/Kia ...

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My salesman was very professional and very polite. I really enjoyed speaking with Kyu and Hannah Davis and I love my new car

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Super helpful and made buying a car easy from when I walked in to when I left

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Mike Nam was absolutely amazing to work with! He was very knowledgeable, professional, helpful, and friendly. He went above and beyond during every step of the process. My family is so happy with our new car and had the best experience possible. Thank you Laguna Niguel Hyundai, and especially Mike Nam, for such a smooth and high quality process! We will definitely be back for our next car, and will recommend for all our friends to come here too :)

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A very busy service department. All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, when my car would be ready and how much the service would cost. A great team of service advisors!

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I leased my 2019 Hyundai Kona EV from this dealership. Now it's now to make the decision to forego or buyout. Considering we are going through pandemic, I had barely used the car but I love every minute of driving it. I made an appointment to come in to discuss the available options and Mike Nam helped me. He was very friendly and patient to help me with the buyout process. The service here it's top notch including Hans Ham (finance) that helped me with the paper signing. I highly recommend this dealership if you are looking to get ...

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Karim Soliman was very helpful and a pleasure to work with. A great young man with a bright future ahead of him. I would buy from him again and again.

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I bought my 2019 Hyundai Santa Fe at this dealership and have had it serviced here as well.Danny Martinez has been my advisor. He greets me by name when I arrive and goes over all my concerns (which are few) to make sure everything is covered .Danny is professional,efficient with the paperwork,and excellent at closure. He makes sure a loaner is available for my use (if needed) and advises me by phone when my car is ready.It is no wonder why he is the senior service advisor.TOP NOTCH!

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Mike Approach me as soon as I get to the dealership. He was kind patient I was willing to fill my needs. I was really happy to have a business with him.

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Genesis purchased and only serviced at this dealership with no problems(2016 Genesis).Angel was my contact and was thorough and professional.

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Mike Nam is patient, kind, thorough and goes above and beyond with customer service! I was simply buying out my lease, but he treated me as though I was purchasing the most expensive car on the lot; with respect.

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Very good service. Had a disappointing visit at Laguna Hills Hyundai...really a joke. Visit to your agency a better experience. Daniel Martinez was my service advisor. His team found a crack in my turbo, ordered a new one and said they would call me when it arrives, no charge, and washed my car. The only downside was that I wasnt offered a loaner. However, I found your lounge which was pleasant and had free bottled water. Overall, not a bad experience!

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First service on our Kona EV. It was easy to book online, same day, and service advisor Delano got it turned around promptly. Excellent experience all around!

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Tim Bright was very personable! He explained what services were needed and what to expect for my next service. He made my day! He offered to walk me to the waiting room and asked about my day.

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It was a quick and painless processes purchasing a 2022 Elantra SEL at this dealer. I have purchased vehicles from different brands and dealers (Mercedes, Toyota, Honda, Nissan, GM, Chrysler, ..etc..) thru both in-person and on-line, and this was the best experience I have so far. Hamid Rah was very nice, friendly, polite, and helpful. Mr. Phu Ho was also so nice, friendly, polite and extremely helpful, but at the same time he was honest and straight to the point. Before visited this dealer, I have done lots of researches on-line and decided come to this dealer to reverse one of ...

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Everyone is so nice and friendly. Humid Rahmatollahi took great care of me and I couldn’t be happier in my new 2022 Electric Kona. Thanks much Hundai of Laguna Niguel! Mimi

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Very unprofessional. I was communicating about buying a car and was very clear i will buy it if they can sell it for msrp. Initially was told about dealer accessories and i told them i don't want it. I get an email from them(Ezmeralda) stating that the management has notified that they are selling at msrp and accessories are added once the car arrives and can be avoided if i come in and prepurchase the vehicle. I called(Mike Nam) them to confirm it and he said yes. I go there and they said straight no. Why would ...

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the ease of our purchase was outstanding, everyone was nice, friendly and helpful. It made for a wonderful day, Thank you, Matthew Epps

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BEWARE OF DEALERSHIP SCAM: I went there to get Ioniq 5. They asked me to put downpayment of car ($1000) to reserve one and I had to sign a paper to state it is non refundable. I found out their price is much higher than other dealerships ($5000 marked up price compared to $2000 other places) and also didn’t consider to trade-in my current car over to new car purchase. and they don’t want to match the price either. When I discussed my concerns, they did not agree to match price and refused to return back my money! Saying they have a ...

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My husband and I love this dealership. We have purchased multiple cars from this dealership with the past owners and now current. They are very professional, don't pressure you, and give you a fair deal and great customer service. Matthew assisted us in finding the best car for us and David in finance was very helpful. I also had service done on the vehicle yesterday and they were very helpful and speedy. We will purchase from them again.

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This was one of the easiest car buying experience I’ve ever had. Thanks to Mike Nam and the rest of the team, we were able to get our new car!

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The technician was patient and helpful even though he was very busy keeping the vehicles moving through the service process. I felt like they were doing a great job

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Mike is a helpful salesman who helped me find the car that I wanted. The whole team is professional and knowledgeable. They are a group of happy people.

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The service was great. Everything fine with the time expected. Easy drop off and they changed my key battery without a charge.

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Jose Valles has been helping me for as long as I can remember! He has always been incredibly helpful and always makes sure that I am given a fair deal. My car went through the process of the lemon law, and he took care of making sure I got the help and service I needed to keep the car in spite of that. He has always gone above and beyond in making sure I got a fair deal.

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Alex Flores, in the service department, was a total pleasure to work with. His professionalism and politeness far exceeded my expectations and made a great first impression at the dealership service department.

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Very professional. The facility is very clean and the staff very friendly. I’ve been coming there for four years now.

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Service was very good, Hamid was very helpful, the page work went very well. Everyone was very friendly

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I was totally unsure about what to do about my car lease ending. Mike Nam listened to all my many questions & concerns. Together we came up with a great solution. I will be back to get my next car there soon- when things calm down a bit. I appreciate his professionalism and willingness to address all my concerns!! He is a good representative for Hyundai!! Thank you, Mike!!

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With car prices the way are right now. To say I had anxiety about making a purchase is an understatement. Sticker shock with “market adjustment”, VERY few HEV and PHEV vehicles to speak of in 100 mile radius. I managed to find the 2022 Tucson PHEV I had my eye on at this dealership. However, I was still far from convinced it was the right time financially to make a purchase. Jin Kim , Arron Vega, and the manager Phu all helped me for HOURS! We test drove, talked about the market, pricing, financing, etc. They went above and beyond to work with ...

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This dealership is incompetent and technicians cannot be trusted. I brought my 2017 Hyundai Sonata in because it was burning oil, had a rattling noise and no power. I wanted an oil consumption test as it was burning oil every other week for a year. They put up on lift to seal it for testing, but said they found a crack in the oil pan and nothing could be started. They had no oil pans in stock until Dec 11th, more than a month away. They kept my car for 2 days to address my other concerns, they said they couldn't ...

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Compared to other local competitors we visited, our experience at Laguna Niguel HyunDai was by far the best. Mike Nam created a respectful, professional experience. He listened to our needs, rather than pressuring us to buy what other dealers wanted to sell. Highly recommend working with Mike and his team!

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The expirence was very professional, quick, and my appointment was on time. Alex, my service representative was very organized, polite and his follow up was great.

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Matthew Epps our sales person took the process of buying a car and made it a pleasant no hassle or pressure situation. Thanks Matt!!!!

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Scott in service is top notch. Kudos to Angel and Alex as well. The entire environment has been 2nd to none since I bought the car one year ago. Way to go guys!

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Excellent service! Efficient and friendly staff. Danny Martinez is the best!! Highly recommend for service.

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I had a mixed experience with this dealership. I am giving a reluctant "yes" on the recommendation. If they fix some (simple) problems, I think it would be a better experience for someone coming in to drop tens of thousands in $. First, although I made an appointment, the car was not ready when I arrived; moreover, the salesman with whom I made the appointment did not arrive for 25 minutes. Otherwise, the staff was mostly courteous and friendly.

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Who is the owner of this dealership in Laguna Niguel? Do they really believe this is how customers to be treated. ...only the Owner please. We do want to purchase but not from the staff represent you Lynette

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They are the worse dealer I have been to wouldn't even look at my trade and the sales manager didn't seem to care if I was interested in buying

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I made an appointment with Mike to see the car, they didn’t prepare the car for me, the battery was dead and they couldn’t even open the doors. they asked me to come on the next day. Before I left I only asked if the price is negotiable, and the answer I got was “ ma’am, You can sign A finance or you can go”, So I left. I will never recommend them to anyone!!!

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Absolutely a nightmare to deal with. We negotiated a contract to lease and then 3 months later they try to submit a new contract with fraudulent terms & signatures. They won't last long in business committing FRAUD. We have all documents in hand, so hopefully their GM will step up and fire their staff for committing fraud and contact us to correct this discrepancy ASAP to avoid further legal problems. RUN FROM THIS DEALER & NEW MANAGEMENT..TOTAL FRAUDS!

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Love my Hyundai and the service on my recall visit! I will look forward to my next visit! Follow up service is very much appreciated.

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I emailed and called the dealership to confirm that the used car I was interested in was still available at the price advertised. I went to the dealership with my wife to test the drive the car and was ready to buy it. The car seemed as advertised except the low tire pressure light was on. When the sales manager in charge of the dealership put the paperwork together, he listed the car price at $2500 more than what was advertised online. When I pointed out this discrepancy, the sales manager made a big deal about it, but went back to ...

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Work with DEVON Overhuel. Devon took most of the stress and complication our of car purchase. Very grateful for his patience, albility to listen and consult. Excellent follow-up.

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We have purchased other cars at this dealership so went back because of past experience. We had the extreme pleasure of working with Aaron Vega. Aaron is a very knowledgeable, friendly, and customer driven sales person. He helped us narrow our search and spent so much time with us as we constantly had questions to be answered. We went back over a few days as we eliminated other dealerships and cars. Aaron never once bombarded us with calls or texts or emails, he was not a hard pressure sales man and that was why he was such a pleasure to ...

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Working with me from day one on getting my new Ioniq, Keyvan Bigharaz was awesome. I really don't enjoy high-pressure sales guys at dealerships, and Keyvan never made me feel pressured at all. I initially went in for a test drive and explained that I would be ready to purchase in a couple of months... and surprisingly, he simply asked me to let him know when I was ready to buy. He was very considerate of my time and my needs, and when I came in to purchase he made it happen flawlessly. From getting me the right price ...

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I was there yesterday to buy a car, our salesman Sean was good and professional, but very unhappy with Alex Marouf, the financial manager, who was so annoying and rude and didn't want to stop trying to sell us additional warranties, only for this reason I'm giving only 3 stars rating.

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They are a bunch of unprofessional who don't care about theirs customers. They mislead me into leasing a car. I have tried to book a service which is included in my payment, they never replied. Tried to complain, just once they contacted me and they said they get back to me, they did not. I sent a text message to the manager, it showed "Read" but he did not even bother to respond. I am so disappointed and nobody is there to help me out. I tried to complain to Hyundai, they said if there was a ...

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I would strongly recommend that you get an estimate from another dealership before you get your vehicle serviced at Allen. What I was quoted for a major tuneup was several hundred dollars more than Tustin Hyundai. I was so stunned and upset because I had been using Allen for several months. That's a big gap. I will no longer take my vehicle to Allen. Consumers be ware!

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When I got into the dealership Kevyan was the first person that walked up to me. It was straight business, I told him what car and price I wanted and he made it happen. I didn't have to hassle or bargain too much and I got a great deal on a new Genesis g70.

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Just be sure to get it is writing what they are to do and do NOT authorize anything without your approval. They will find ways to charge for things and they have no real explanation why it takes so very long to do a simple task. Does anyone think it should take an hour to change a defective light bulb in the trunk? Wal-Mart does it complimentary. Hyundai Laguna is certainly trying to maximize its profits at the service counter.

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Aldo is fantastic! He is truly a superstar! He was professional, knowledgeable and honest. He treated us like close family member. His approach was not pushy and made us feel like we could trust him which led us to come to this dealership. I have brought many cars over the past 35 years and this was one of the best experiences ever. Thank you!

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I have seen a second hand car online and it was exactly what I was looking for. The salesman greeted me with a smile and he said Welcome To Allen Hyundai, how can I help. He went inside as I was looking at the car ( which looks great) and came back with the keys. The best part is when the Sales Manager Blair intervened and said are you being taken care of, which was very considerate of him. I ended up talking with Bessai and Blair about my deal, talking to both of them I felt like they were old ...

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I called the service department and talked to Ivan Avalos regarding my car's fuel range showing erroneous number. I told him that in the last 3 years when ever I filled my gas tank, the range on my dashboard would show that the tank take me 400-420 miles (which gives a reasonable average of 22-25 MPG as advertised for my car, i.e. a Santa Fe 2015). However the last time it showed 300 miles. I asked for an appointment so this could be fixed. I also mentioned that this happened after I brought my car for installing the KSDS software (a ...

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VERY PLEASANT EXPERIENCE. Would highly recommend seeing Mark for your salesman wonderful salesman. Craig in finance was very easy to work with great person. GREAT

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Hyundai has a 3 day return policy if you have any issues with a car you purchase from them, but it is not supported by all dealerships. This dealership does not honor this policy, and was surprisingly unconcerned with customer service after they sold me the car. Even though I brought back the car within 48 hours of purchasing it after I saw the issue, and even though the information they gave me about the condition of the car when they inspected it was different from what I saw when I picked it up again, neither the General Service Manager or General ...

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Service rep tried to force a $135 diagnostic test on me to replace a $6 oil drain plug damaged after last oil change. I said no. He also said I would have to pay another $135 to check a noise in the steering I have had since I bought the vehicle new 6 years ago. I agreed because my mechanic friend said it could fall apart at any time. Service person said it would take three hours to check the steering and change oil. I spent over an hour on the shuttle to get home. 3 hours later I had to call to find out ...

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As much as I'm happy with my 2016 Hyundai Sonata Plug In, I'm equally frustrated and extremely disappointed in Hyundai's service and follow up. My car stranded me over 2 months ago. Although the car was under warranty, I had to call Uber to get home. The cost was out of pocket and Hyundai has not answered my request for reimbursement. The local dealer where I towed the car (Allen Hyundai Laguna Niguel) did not offer a loaner car until 3 to 4 days later when they realized the recall parts for my car were in back order (shocking… but Hyundai ...

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Customer service AAA++. They are all very nice and friendly. Very helpful, no pressure. I would recommend my friends and family to purchase the car from them. My purchase was smooth and best deal ever. Thanks. I love my car.

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I knew what car I wanted and wanted to get it as cheap as I could. I messaged 20+ dealerships overnight. Aldo Balgioni responded. He was short and professional, at no point did he seem like he was selling something, but he still seemed engaged. He asked me what I wanted, I told him, and he met me at my requirements and price without any hassle. I came in and bought the car, out the door in less than an hour. Even on the finance side, the advice was actually consultative and helpful. I would likely end up re-leasing with them ...

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In attempting to contact the right people to try and solve a long lingering problem, I provided my current email address. Not verbally, not even a hand written note, but electronically. So all they have to do is copy and paste. Instead they went to the archives and against my instructions used some other email that I have not used in year. YEARS. I am unsure how I could have been any more clear. I provided my new email so very clear and I have no idea why they would go back 10 years to use an some other email I ...

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I can see the staff up front getting too busy to return a call. But after a problem popped up, the business development manager, Samantha, transferred me to the service manager. I left a very detailed message. They have my phone, they have my email. I don't know. Seems to be unresponsive and the false hope of "Making things right" and "Earning my business" seems like hollow phrases to be added to bad reviews. When actually called upon to "Make things right" they seem to just ignore the customer. The wort part is ...

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While researching vehicles, I was doing many vehicle test drives at a variety of dealerships. Allison Skelly was very helpful. I had many questions and drove three different vehicles. Allison was very knowledgeable of the Genesis line. She was very patient with me and addressed all of my questions and concerns. She took her time to make sure I could make the right decision on my new vehicle based on my time with her and my time in the vehicles. She also made certain that I had brochures with the features that mattered to me highlighted. She followed up with ...

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Unfortunately I am unable to use the phone due to a noisy environment. Hyundai of Laguna Niguel, also known as Allen Hyundai, has a chat feature. However that feature is a waste of time. All they do is forward whatever request is to the dealership. As a matter of fact, the chat people are not even in the building. The will always send a link but they do not seem to listen to the question. So for me, this was a waste of time on not one, but two occasions. If I could call in I would. So noisy where ...

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After having purchased 3 vehicles from Allen and having all the service done, I was charged a ludicrous amount to change light bulbs. When I asked about it I should have put my foot down, but I was assured someone would get back to me and it would be fine. Well I do not know about anyone else, but after a year then never got back to me. Now there is a recall for 2 of the vehicles. We have been getting service done elsewhere but we all know how these recalls are good for the dealer. So I call them and ...

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I worked with Allison Skelly - very knowledgeable and helpful through the whole process. I love the Service people also at Allen - and that combination of excellent Service and Allison in sales made me a very satisfied customer! Dick Parsons 247 Via Sedona San Clemente, CA. 92673

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I was purchasing my first new car, so I really didn’t know what to expect, but Cris made the process very smooth and felt like he was looking out for the customer. I had to find a car because the last one I had broken down and I couldn’t have asked for a better first time experience, thank you Cris!

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1.Navigation missing. During driving, I found there is no navigate. They said, “Probably somebody used the navigation chip in your car. come back 1 week later to install navigation chip. I will order the chip for you. 2.No explanation for the car manual . I went back 1 week later. They did not know if the chip arrived or not. and they were looking for the chip. Finally they found chip in service department. I think they should have called me if they have navigation chip or not before I come . I met one person on that day. I asked to him. “No ...

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My experience at this dealership was very effecient, pleasant, and met my value price expectations. Staff was very professional and provided a great service. I will certainy retun and recommend to friends.

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Great to have a no nonsense dealership and for sure will purchase my next car over here again. Keep it up Laguna Niguel Hyundai and best wishes for a great New Year.

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Excellent experience! Thank you for everything cris! I love my new little Elantra. It drives great and has all of the new technology I was looking for that is still easy to use

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I got a best price compared to other dealer ships fot Tousan value package 2017. Thanks to shahriar the person who helped me a lot.

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Cris Baker and Blair Morrison were always there for me as I took forever to decide which color and upgrade package I wanted. They were both kind and patient with me as I can be a pain in the ****** because I am so picky. I got exactly what I wanted and they are so great to work with as this vehicle was very difficult to obtain; no fault of the salesmen though. Hopefully in the near future Genesis will be able to take customer orders on their G80's and G90's. I am extremely happy with the G80 I ...

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Maybe it was my fault but I should have been shown other vehicles that had back up camera. At one point my salesman did not think the Elantra even had such so directed us to the Sonota which we ended up purchasing. I later found out the Elantra did indeed have a back up camera so I purchased it. It was never suggested to look at the Accent. I assumed it didn't have the camera but later found out it did. I should have purchased that one. It took at least 3 hours from when I agreed to the purchase ...

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I test drove the Ioniq at another dealership but bought from Allen because they were easy to talk with and friendly and knowledgable. The dealership is farther from me, but I will drive to get my car serviced there.

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We are satisfied with this dealership and appreciate the care given. We have owned a Sonata and now leased a hybrid Ioniq from here. We like the convenience and care given us.

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everything was great, Jamie was excellent, would recommend dealership, clean and friendly environment, good location to my work, A+ experience, everyone was very nice, will be back again

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Found dings and scratches on rear bumper when we got new car home. Very frustrating! Brought car in on Dec4 and still waiting to get it back. Today is Dec11.

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This is our 4th auto purchase/lease from Allen Hyundai and likely will not be our last. Blair Morrison is always professional and knows what we need. He went out of his way to make sure we got the car we wanted.

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Thank you Chi for helping me lease my first car! I am very happy with the service. I will definitely recommend this Hyundai dealership to my friends.

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Cris Baker was a phenomenal salesman. He was very professional and knowledgeable about selling and leasing a vehicle. I would highly recommend the Allen Hyundai to all my friends.

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Keyvan was extremely informative and was able to show me all the features and included options. Cameron and Keyvan understood what I was looking for and they were able meet my pricing expectations. The entire purchase process was very smooth.

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best dealership experience ever. Shout out to ALDO, KIAN, BLAIR, ALI ! YOU guys were extremely kind and very very accommodating and very helpful. There was no aggressive selling there was no haggling. What a great experience.

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We are pleased owners of latest Santa Fe, Sport. This is the 7th car for our family has acquired through Allen. 5 purchased 2 leased. Three of these were for our children. The latest purchase went well and completed in a timely manner. Thanks Allen.

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This was the sixth or seventh vehicle we have purchased of leased from Allen and as usual we were very pleased. That's why we keep coming back.

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All people were very patient and accommodating at every step of the process. The Sonata was delivered clean and without any flaws. great car and great people. Wish I cpuld offer higher praise.

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This was the easiest and my favorite car purchase experience ever. Thanks for a great experience! I love my new vehicle! I will be referring my friends when they're in the market for a car.

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This has been the best car buying experience I have ever had. The people here were very friendly upfront and honest. They all went out of there way to make buying a car a good experience.

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My salesman, Aldo, was very friendly and pleasurable to work with. He was not pushy or aggressive as salesmen can often be and he made the entire car-buying process very simply and calm from start to finish. He was very knowledgeable about the car I was interested in addressed my questions and concerns before I felt the need to ask. I would recommend working with him again. When it came to financing, I worked with Ali and once again, he was pleasurable to work with and adequately explained my lease terms and made sure I was aware of the details ...

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I had a great experience and will continue to choose Hyundai in the future. I am always impressed with the high level of customer service.

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I was very pleased with my salesperson and I would recommend them to my friends and family. I knew what Inwanted and I was in and out within the hour.

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Walked into Allen Hyundai for a price I seen online couldn't get what they offered there do to limitations. Didnt turn me away was willing to work with me. Great and fun experience for a first time buyer

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Before I went to this dealership, I’ve already talked to a few Hyundai dealerships but only Allen Hyundai was flexible enough to assist me with my lease problem. They are simply the best...one of the most positive car lease/purchase experiences I’ve had.

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